Find answers to common questions about ordering, shipping, returns, and more.
Frequently Asked Questions
Find answers to common questions about ordering, shipping, returns, and more.
Ordering & Customization
Simply choose your preferred style, select fabrics and colors, add hardware details, and provide your measurements. Our team will craft your swimwear according to your specifications.
Absolutely! You can upload reference images during the design process. We also offer a dedicated customization service where you can discuss your specific requirements with our design team.
No problem! Our custom sizing option allows you to enter your exact measurements. If you need any guidance, we offer a detailed measurement guide with video tutorials.
Standard custom orders take 7-14 business days for production. Rush orders (3-5 business days) are available for an additional fee.
Shipping & Delivery
Yes, we ship worldwide! International shipping typically takes 7-21 business days depending on your location and customs processing.
Once your order ships, you'll receive a tracking number via email. You can track your package through our website or the carrier's tracking page.
Shipping costs are calculated at checkout based on your location, order weight, and shipping method. We offer standard (7-14 days) and express (3-5 days) options.
No! We cover all customs duties and taxes for international orders. There are no additional charges upon delivery - the price you see is the price you pay.
Returns & Refunds
We want you to love your SwimTailor purchase! You can return unworn, unwashed items with tags attached within 7 days of receiving your order for a full refund.
Custom-designed items are made specifically for you and are considered final sale. However, if your custom item arrives faulty or damaged, we'll happily replace it at no charge.
Refunds are typically processed within 5-7 business days after we receive your returned item. The refund will be credited to your original payment method.
Please contact us immediately with photos of the damage. We'll arrange for a replacement or repair at no cost to you.
Product Care
Hand wash in cold water with mild detergent. Lay flat to dry in the shade. Avoid chlorine, bleach, ironing, and wringing out your swimwear.
With proper care, your swimwear colors should remain vibrant. Avoid prolonged sun exposure while wearing and follow the care instructions for best results.
Payment & Security
We accept all major credit cards (Visa, Mastercard, American Express), debit cards, PayPal, and Apple Pay. All payments are processed securely.
Yes! We use industry-standard SSL encryption to protect your payment information. We never store your full credit card details on our servers.
Still have questions?
Our customer service team is here to help you with anything you need.